Policies

Hours of Operation

Our normal business hours are Monday through Friday from 8:00 a.m. to 5:00 p.m. EST. Orders received after 2pm EST will be processed the following business day. Orders received on a weekend or holiday will be processed the next business day. Customer service inquiries should be directed to sales@truckntow.com. Telephone support is available at (888) 918-8150 during normal business hours.

Terms

Seller is unwilling to contract with buyer on terms other than set forth herein. Any proposal for additional or different terms in the buyer’s purchase order or otherwise shall not operate as a rejection of the terms herein but shall be deemed a material alteration and the terms herein shall be deemed accepted by the buyer without said additional or different terms. If the buyer shall deem this document an acceptance of a prior offer, such acceptance is expressly conditioned on buyer’s assent to the additional or different terms contained herein. Buyer shall deem to have assented to the terms contained herein if it fails to object in writing within ten (10) days. To the extent that the buyer and seller form no contract through the exchange of documents, then buyer’s acceptance of the subject goods constitutes an acceptance of the terms contained herein.

Payment

Invoices shall be paid by credit card, check, or money order in full on the day of shipment. Customers that have been approved for terms must pay invoice in full within thirty days of the invoice date, subject to prior approval by seller of buyer’s credit. Buyer expressly acknowledges that seller has the right to perform credit investigation of buyer and request credit information from buyer. Amounts unpaid after thirty days shall bear interest at the rate of 1% per month or the highest allowed rate under Michigan law. Prices and specifications are subject to change by seller without notice to buyer. Should seller be forced to seek collection of any unpaid amounts, seller shall be entitled to all collection costs and actual attorney fees incurred in connection with the collection of sums due.

Minimum Order

On special orders for non-standard items a minimum order of $250.00 is required.

Order Additions

Any addition to an existing order placed after 5:00 P.M. (Eastern) the day of the existing order shall be classified as a new order.

Freight

Prices are quoted F.O.B. shipping point. Freight is prepaid and added to the invoice. Seller shall specify the routing of all shipments. If buyer requests its own carrier, buyer shall be responsible for contracting the carrier, arranging pickup, and payment of all freight charges. UPS shipments are subject to handling fees. Freight charges in the continental United States are listed in the TrucknTow catalog and are available on our website. Freight charges are subject to change without notice.

Returns

Seller shall accept no returns without a return authorization number provided by the seller. Returns must be received at our warehouse within 10 calendar days of receipt of authorization number. Unauthorized returns will be refused. Buyer is responsible for all return freight and 20% restocking charge or minimum charge of $25 on all returns. NO RETURNS shall be accepted by seller on special order products. Return Sales Order paperwork will be provided by seller and must be included with return shipment.

Made-To-Order Products

Any product that includes custom imprints or requires vehicle specific information is considered a made to order product. Made to order products are not refundable and may require an advance deposit.

Special Orders

Special orders are defined as any item not featured in our Catalog. Special orders may require a signed purchase order or payment in advance. A $250.00 minimum order may be required. Buyer is responsible for all freight charges.

Custom Printed Webbing

A $300.00 set up fee will be charged to first time orders. Seller will not accept webbing runs of less than 300 piece releases. Seller will not warehouse any raw material or finished good products. All purchase orders for custom printed straps must be signed and agreed upon before webbing is ordered.

Lost/Damaged Shipments

Buyer must notify seller of any shortages within five (5) days from the date the products were delivered to buyer. ICC regulations state that the buyer is responsible for the following: (1) Inspecting shipment for lost or damaged merchandise, (2) Signing the freight bill offered by the carrier as “short” or "damaged" or "subject to further inspection" (3) Obtaining signature of the carrier acknowledging lost or damaged merchandise, (4) Notify Freight Company of the claim and request an inspector. Seller is unable to handle a damage claim for you, since all damage claims must be adjusted at the delivery point per ICC regulations. Failure to inspect the goods within three (3) days after receipt of the goods by the buyer constitutes a waiver of buyer’s right to inspect and further constitutes absolute acceptance of same. Costs of inspection are to be the buyer’s responsibility.

Title andn Risk of Loss

Title and risk of loss for all products shall pass to the buyer on delivery by seller to a common carrier, regardless of the freight terms stated or method of payment for transportation charges.

Warranty

Seller shall repair or replace any product, which is found defective, if seller receives written notice of such defect within ten (10) days of shipment. Seller’s liability with respect to products furnished hereunder shall be limited to making replacement or repairs of any defective product and buyer’s sole remedy against seller shall be to obtain replacement or repairs. Seller shall under no circumstances be liable to anyone for damages of any kind or character, whether, indirect, special, consequential, or otherwise. Seller makes no other warranty of any kind whatsoever, express or implied, and all implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed and excluded from the contract. Seller disclaims any and all liability in tort including without limitation liability for negligence, strict tort liability and/or products liability and buyer agrees and acknowledges that it is waiving the rights to assert said claims.

Delays

Seller shall not be responsible for a delay in performance due to war, embargoes, riots, fire, floods, accidents, strikes, labor difficulties, shortages of transportation, fuel, labor or materials, act of God, acts of governmental authorities, or any other cause beyond the reasonable control of seller.

Taxes

Seller’s prices do not include Federal, State, or Local sales, use, excise or similar taxes. The amount of any applicable taxes shall, unless otherwise indicated and agreed, be added to the purchase price and paid by the buyer or in lieu thereof, buyer shall provide seller with a tax exemption certificate acceptable to the taxing authorities. It shall be buyer’s sole responsibility to provide a tax-exempt certificate and failure to timely do so shall operate as a waiver and require buyer to pay all applicable taxes.